About Us

Welcome to KCB Simba Points!

KCB Simba Points is a loyalty program that rewards you for simply "banking with us".

Every time you transact with your credit or debit card, use KCB Mobile banking to pay bills, purchase airtime or transfer funds to a KCB account on *522# or our KCB Mobile App, bank online with KCB iBANK, deposit money at any KCB Bank Agent, process your salary, or even take a loan, mortgage or insurance cover, KCB rewards you

You can spend the Simba Points you earn on all kinds of exciting goods and services like travel, hotel accommodation, car hire, shopping clothes, electronics and appliances - the list is endless

How do I enroll for Simba Loyalty Points?

USSD – for customers registered on KCB mobile banking

  • Dial *522#
  • Select ‘My Account’
  • Select ‘Simba Points’ and follow the steps

KCB App

  • Open the Main Menu on the App
  • Select ‘Simba Points’
  • Select ‘Enroll’ and follow the steps to finalize the enrolment process.

 

Branch Enrolment

  • Visit a KCB branch near you.
  • Fill in an amendment form (if you are an existing customer) or account opening form (for new customers) and tick in the Loyalty box. For queries, customer service officers at the branch will assist you.
  • Ensure your mobile number, date of birth and full account(s) details are correct to ensure smooth enrollment.

How do I activate my membership?

To activate Simba Points Membership:

  • Log into the Simba Points website on this link https://simbapoints.kcbgroup.com/ke/index.aspx
  • Select the red button "Login"
  • Select "Customer Login" and insert your mobile number 
  • Select "First Time Login" and insert your mobile number again then click on continue. 
  • You will receive a one-time pin which you will use to change to a pin of your choice.
  • You will have access to your Simba Point Statement.

How do I check my Simba Points Balance?

On USSD

  • Dial *522#
  • Select ‘My Account’
  • Select ‘Simba Points’ and follow the steps

KCB App

  • Open the Main Menu on the App
  • Select ‘Simba Points’
  • Select ‘Points Balance’

Online Portal